Zero Runway · Terms and policies

Refund policy

Last updated: 30 October 2026

Refund eligibility

We do not offer an additional money-back guarantee or change-of-mind refund policy beyond applicable statutory rights and Paddle’s refund policy. Nothing on this page limits your statutory rights or Paddle’s authority to issue a refund under its terms.

Requesting a refund

Paddle is the merchant of record for purchases through this website. To request a refund, use the support link in your Paddle receipt or visit paddle.net and select “Request refund”.

You can also contact sam@zerorunwaygame.com for help. Include your order reference, purchase date and the issue you experienced. Never send full card details, passwords or your licence key.

Paddle’s refund policy

Paddle processes refunds as merchant of record under its refund policy and applicable law. Paddle may consider discretionary refund requests submitted within 14 days of the transaction. Submission within that period does not guarantee approval.

Digital-content cancellation rights

Where applicable, consumers have a 14-day right to withdraw from a purchase. For digital content, that right may end once downloading or use begins if you have expressly consented to immediate supply and acknowledged losing the withdrawal right. This does not remove your rights if content is faulty or misdescribed.

Problems with your game or download

If your download fails, your licence is missing or the game does not work as described, contact us for help. Include your operating system and any error message. Nothing in this policy limits remedies available under consumer law.

Policy changes

The policy applicable when you purchased continues to govern that purchase. This update does not remove any refund entitlement already promised for an earlier purchase.

After a refund is approved

Paddle normally sends an approved refund to the original payment method. Its policy explains the applicable processing times. A full refund revokes the associated game licence and access to full-game downloads.

This policy covers purchases made through this website. For purchases from another store, use that store’s refund process. See also our terms of service and privacy policy.